STAY WITH CONFIDENCE

Our commitment to keeping you safe

We want you to rest assured that we will take all the necessary steps to ensure the safety of our guests and team members. Our goal is to keep the true essence of our hotel and keep it a relaxed place to come and wind down whilst keeping peace of mind that we’re doing everything that we can to make it a safe place to stay.

The measures introduced include social distancing, hand-sanitiser in all public rooms and at the entrance, scrupulous cleaning protocols and the introduction of a certified anti-bacterial fogging and steam-vacuuming process and great service from team members will keep you safe but not destroy the holiday experience.

We have provided more detail below and we will be updating and adapting as best-practice advances.

We ask you

While we take these steps and implement new measures, we ask you to be sympathetic and receptive to the processes we have implemented, use common sense, and play your part in keeping everyone else safe.

If any of our team members develop any symptoms of Covid-19, they will stay at home and isolate. We kindly ask that you practice the same approach. If you happen to fall ill before your visit, we will honour all deposits and be as flexible as we possibly can be.

Face Masks

From Saturday 8th August all guests staying with us will need to wear a face covering in our public spaces (unless under the age of 11 or for medical reasons). Our public spaces include corridors, lounges and public toilets. You do not need to wear a mask whilst dining in the restaurant.

Checking in and out

The Inn has been adapted to reduce touch-points and to prevent guests gathering in small areas.

All guests will be met at your car and shown directly to your room, where an in-room check-in will take place. We will not enter your room. If you do need us during your stay, reception is now in the barn adjacent to the lower Hideaway rooms and will be staffed between 9am and 7pm, after that the front-of-house team will be delighted and on-hand to assist, over the phone from your room or in the Inn.

Check out will be completed remotely. Please hand your key to a member of the team before you leave.

Restaurant and Bar

We kindly ask all guests to book a table for lunch and dinner and to arrive at your booked time to allow us to effectively manage numbers. Pre dinner drinks will be served at your table. No tables larger than 6 will be permitted.

The tables and furniture have been spaced to ensure our guests are all a minimum of 1.5m plus apart, an improvement on current social distancing criteria. We politely ask that you do not move furniture without speaking with a member of the team beforehand.

We will be operating table service to mitigate any queuing at the bar.

To reduce menu handling we will be printing once use only menus.

Tables and chairs will be sanitised between guests and place settings or covers will not be set prior to you taking your table. Following each service we operate a close down and clean policy.

Booking is essential for lunch and dinner to help us manage the flow of guests. Contact details will be taken from every guest for track-and-trace purposes. Payment will be taken by card after every service - so no final bill to pay.

Our private terrace is perfect for al fresco summer lunches and will be exclusive to our staying guests in the evening.

Housekeeping

As an Inn, we already upheld the highest health and safety standards and cleaning protocols – however we have redoubled our effort and designed what we think is the best, seven-star principled housekeeping. We have invested in scientifically proven fogging machines that uses a mild solution of stabilised hydrogen peroxide to kill any germs dead. Fogging and steam-vacuuming is a German technology originally established for the cleaning of high-dependency medical centres and pharma-labs. Following check-out we will fog the room with this disinfectant. After a minimum of 1 hour, the entire ventilated room including the mattress, pillows and bathroom will be thoroughly cleaned by one person using our new sterilising steam-vacuum system added to the standard measures already in place.

Once the housekeeping staff have finished, the room will be re-fogged and sealed for the arrival of our next guest. Where possible, rooms will be left ‘fallow’ between guests.

To minimise contact in our bedrooms our housekeeping teams will not enter your room during your stay unless you are staying more than three nights (in which case we will repeat the process above during your stay but only if you would like us to). If you require anything additional for your room, such as tea and coffee, toiletries or fresh towels, please ask a member of our team who will be delighted to help.

For everyone's safety and peace of mind, we have increased the cleaning frequency of surfaces, door handles and washrooms.

Our People

Our full team have been provided with face masks and all members of staff unable to socially distance (i.e table servers) will be wearing a facemask. We have looked carefully into gloves versus hand washing and will be adopting a strict hand washing policy over gloves – which are proven to be less clean. If you prefer to be served by someone wearing gloves and/or a mask, that is absolutely fine – just let us know. Our kitchen team members have all the equipment they need to deliver your meal in a safe manner. Everyone is washing and sanitising their hands at every opportunity.

All staff are been fully certified trained on new corona virus specific modules from cleaning and hygiene to customer service and will have all completed the CPL 'Learning Ready to Serve' programme supported by hospitality trade bodies UKHospitality, BII and Institute of Hospitality.

We are committed to working with supplier partners who uphold the same high standards as ourselves.

Cashless Payments

Please note, we now operate a cashless business for the safety of our guests and our staff. We accept all major credit and debit cards and take payments securely on-line using the Secure Trading portal.

Cancellation Policy

We will be confirming all bedroom reservations by telephone 48hrs prior to arrival. As confirmation of the reservation and in-line with our new check in/ check our policy, full payment for accommodation will be taken over the telephone.

*This statement is up to date as of the 16th September 2020. We remain flexible and will continue to adapt and update our protocol as things progress and in absolute accordance with industry best practice