Privacy Policy

This Privacy Policy set out below, applies to the entire contents of the White Swan Inn website under the domain name www.white-swan.co.uk and in person using the White Swan Inn’s facilities or services.

We are committed to ensuring that your privacy is protected and understand the need for appropriate protection of all personal information provided by you to us.

We may modify or amend this Policy from time to time. Following any changes the new version of the policy will be uploaded to our website and and the old version removed. Please check back frequently for any updates.

By using this site you signify that you are in acceptance of this Policy.

What data do we collect about you and how will we use it?

The White Swan Inn (Buchanan 1983 LTD) does not capture or store any personal information about individuals who access this web site except where you voluntarily choose to give us your personal details via e-mail, by using an electronic form, or enquiring about any of our services.

We collect data from you when you make a reservation, use our facilities or services, via our team, either in person, over the phone, complete a form or when you book online via our website. We also collect data when you fill in guest forms or contact us using our social media accounts.

Personal data supplied for enquiry purposes will be used exclusively for providing you with the information requested and will not be passed on to any outside organisation and/or individuals without your express consent.

All information collected for newsletter subscription with be used for that purpose alone.

Buchanan 1983 does not use “cookies” for any purposes.

We store credit and debit card details when you book online for both pre-authorisation and payment, these are facilitated via a third party called Secure Trading, their privacy policy can be seen here https://www.securetrading.com/privacy/

Where we store your personal data

The data we keep is stored on a computer and we make every reasonable effort to ensure it is secure.

Data Sharing

Where we use contracted and trusted third party parties to facilitate our provision of services and offers we will also share your data with those parties for that purpose. This includes third party services engaged to perform payment, business support, operational or administrative function.

Third parties are subject to confidentiality obligations and may only use your personal data to perform necessary functions for us and not for any other purpose.

Marketing

We would like to send you information about The White Swan Inn products, offers and services, which we believe may be of interest to you. If you have consented to receive our marketing, you may opt out at any time.

If you no longer wish to be contacted, you can unsubscribe by any of the following methods:

  • Select the UNSUBSCRIBE link included in our emails;
  • Contact our Marketing Team on the email address: anna@white-swan.co.uk with the subject matter in the email header

Accessing and amending your data

You have a right to access a copy of the data we hold about you. If you would like to do this, please email anna@white-swan.co.uk . We will provide this information within 30 days. The personal data can relate to both electronic and physical forms.

We want to make sure that your personal data is accurate and up to date.

You are able to make amendments or withdraw your consent for use by emailing our reception team at welcome@white-swan.co.uk.

Retention of data

Your data will be retained for as long as it is necessary to fulfil the purpose for which it has been collected, for business or legal purposes.

Should you choose to unsubscribe from our mailing list please note that your personal data may still be retained on our database for up to 24 months or to the extent permitted by law.

Have a question?

If you have any questions regarding this policy please email: anna@white-swan.co.uk.

This privacy policy was last updated in May 2018.